Terms & Conditions

• The warranty is void if parts are dismantled, altered, tampered, misused, abused, or incorrectly installed. Items returned or claimed under warranty must be complete and in their original condition (excluding packaging).

• Societa Ricambi Auto SRLS will provide the necessary replacement part free of charge for any authorized claims and reserves the right to supply such parts. Labor charges will not be covered unless prior arrangements have been made with Societa Ricambi Auto SRLS.
• We are not responsible for consequential losses including car hire, accommodation, damage, loss of income, additional parts, or fluids due to part failure or delays in part delivery.
• Warranty is non-transferable.

Usually, the agent who will take the order will thoroughly check whether the engine or part is the correct one, in which case Società Auto Ricambi SRLS will fully bear the return of the part without further comment.

However, there are cases where the customer expressly requests parts without taking into account the opinion of the sales agent and therefore the terms below apply.

Goods returned within seven (14) days because they were ordered incorrectly or are no longer needed will incur a 20% restocking fee. Goods returned after 14 days are not eligible for a refund.

Delivery costs will not be refunded. If your item was purchased with free/included delivery, the delivery costs borne by Società Ricambi Auto will be deducted from the refund.

We cannot accept returns for specially ordered parts or cut body sections.

No cash deposit is required for mechanical parts. Parts can be stored for a maximum of two (2) days, unless otherwise specified in writing.

Personal collection of the part from our warehouse by you must be made within a maximum of two (2) days from the date of establishment. Please note that you must make an appointment one day before arrival, no more, no less, no deposit or advance will be retained for it. After this period, storage fees of EUR 100 per item per day may apply. After 7 days, the part or vehicle will be considered unclaimed and Società Ricambi Auto SRLS may initiate proceedings under the Unclaimed Goods Act, in accordance with European legislation.

We deliver throughout Europe in large quantities only with DHL. In Italy, delivery costs amount to €50-100. In Germany and Austria, delivery costs amount to €200. In Switzerland, delivery costs are around €150, depending on the region, plus €50 for customs documents. France, Belgium, the Netherlands and all other countries will have delivery costs provided upon request with prices ranging from €200-250. Please note that there is no fixed delivery price! We do offer shipment tracking provided by DHL, at same costs

• Returned parts must be accompanied by an official invoice.

• Please be sure to check the laws of the country where your vehicle is repaired or registered using the parts provided, as the laws of each country vary. Societa Ricambi Auto SRLS does not guarantee compliance with vehicle registration.

• Pay the invoice amount in full. Until full payment is received, the items remain the property of Societa Ricambi Auto SRLS.

• Collect your part or vehicle within two weeks of notification. Failure to do so may result in storage charges or uncollected goods proceedings.

• Verify the correct manufacture date, make, model, and body shape before ordering. Provide this information to ensure correct parts are supplied.

• Inspect body panels yourself. You are purchasing these parts as is, relying on your judgment. Exchanges will only be considered if an incorrect part has been sold.

Use the correct oils and lubricants and maintain the correct levels. Engine oil changes are performed every 15,000 km to maintain your warranty. The engine warranty is 12 months from sale or 50,000 km, whichever comes first.

In the case of complete engines, it is necessary to replace the engine oil and all necessary filters in order not to risk losing the warranty. In the case of engines without attachments, it is necessary to demonstrate that your components were in perfect condition.

• Ensure that your purchase is fitted by a qualified, licensed tradesperson.

In the case of complete engines, it is necessary to replace the engine oil and all necessary filters in order not to risk losing the warranty. In the case of engines without attachments, it is necessary to demonstrate that your components were in perfect condition.

• Accessories not fitted by Societa Ricambi Auto SRLS, such as manifolds, flywheels, clutch, carburetors, fuel pumps, water pumps, turbochargers, alternators, diesel injection pumps, and injectors, are supplied for convenience only and are not covered by our warranty.

• Reset or program transmission computers if required. Provide an invoice for the work, including machine/software details upon request.
• Ensure all cooling lines and oil coolers are flushed and cleaned prior to filling with oil. Replace seals as they are considered perishable items and are not covered under warranty.

• Cease operation and report any preliminary signs of malfunction to Societa Ricambi Auto SRLS. Failure to do so may result in further damage and void any warranty entitlement.

• Notify us of your issue immediately.

• If requested, return the part to Societa Ricambi Auto SRLS.

• Freight costs must be prepaid by you unless prior arrangements have been made.